Return Policy
You are always welcome to return or exchange any unused item purchased from ISTABRAQ. You have 14 days to decide if an item is right for you. We offer a full refund for any item that is not satisfactory.
Your refund will be issued in the form of original payment, such as the credit card used for the order. Shipping and handling costs are not refundable.
Directions to return:
Complete the “Returns Form” and indicate the reason for your return.
To ensure a prompt and secure delivery, we recommend sending your return via United Parcel Service (UPS) or U.S. Postal Service (USPS) insured parcel post and keeping a copy of your return tracking number! We apologize, but return shipping fees are not refundable.
If you wish to use a different courier, please be sure to receive a tracking number. Our warehouse address is:
ISTABRAQ
1455 E. 53rd St
Chicago, IL 60615
You will receive a confirmation email when your merchandise has been processed. Please allow up to two weeks for the credit to post to your account. Please allow up to two billing cycles for the credit to appear on your credit card statement.
Need more information or have a question?
Email customerservice@istabraq.online